Client Consultant - US Market

  • Published
  • Philadelphia, United States
  • Position is open
  • Position
  • Full-time
  • Commercial
  • Requirements
  • Unspecified

A key position in an ambitious start-up in the accounting Industry. Unique opportunity to be a key employee in our Tax Client Consultant team.

You will be an important part of our Tax Client Consulting team and you will be working closely and directly with the company's Director.

At Ageras, customer service is our product and the most important part of our business concept.

A Client Consultant is genuinely excited to help our clients on tax related matters and knows how to communicate in a patient, empathetic, and passionately way.

You’ll handle the entire communication with our small- and midsize business customers, who are in the need of a specialist.

You’ll support your customer portfolio from the first initial contact until finding the perfect specialist.

Throughout the process, you’ll be responsible for your own customer portfolio and work towards individual targets.

Specifically, you’ll:

  • Identify and assess customer’s needs and requests to achieve satisfaction
  • Improve customer service experience and create engaged customers
  • Be in contact with our partners (accountants) to ensure completion of customer requests
  • Take ownership of customers issues and follow problems through to resolution
  • Own the customer relationship and act as the primary point of contact in our match-making process
  • Set the standards for world-class customer service and build your team around our goal and concept

Requirements

As Client Consultant, you are our organization's key employee. Customer Service is our product and you will be responsible for the success of our product and concept.

You empathize easily with people and can build relationships quickly over the phone or in person. Also, you enjoy advising and consulting our customers, are a strong problem solver and are motivated working with targets.

It is a big plus if you have experience from an accounting firm or as a tax professional.

You are punctual, positive and hard working.

You also have:

  • The ability to develop tremendous loyalty with stakeholders
  • The ability to consult and advise on the best solution for a customer
  • Strong client-facing and communication skills
  • Great collaboration skills and are a big supporter of internal knowledge sharing
  • No objection handling demanding customers
  • Maintain the highest integrity and compliance in everything

Culture

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment.

Together we believe we can achieve great success and we are on a mission to conquer the world.

Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your resume and a simple 1-page cover letter where you tell us why you are the right fit for us.

About Ageras

At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to accountants, and bookkeepers. We are an ambitious, and fast-paced technology company. After 8 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany and the United States.

At the bottom of every job posting, you can find an “Apply” button. Please click on the ‘Apply’ button to be taken through our application process. You will be asked to fill in your personal contact details and requested to attach your CV.
Ageras’ corporate language is English and so most of our job postings will be in English. As such, we encourage you to follow this rule of thumb: if the job posting is in English, please attach your CV and application in English.
You can find contact information on the recruiter for that position in the job posting. If you have any relevant questions regarding the position, please feel free to call our recruiters.
As soon as you have applied to one of our positions, you should receive an automatically generated e-mail from our recruitment system Workable. Please note that this e-mail might end up in your SPAM-filter.
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The maximum size limit for the file is 2 MB. You can attach many different types of file formats, we would, however, recommend you to upload it in Portable Document Format (pdf).
We evaluate all candidates on a continuous basis per the requirements of the job. Our positions do not have an end-date, as we do not close a position before we have found the right match.
We try to get back to all applicants as soon as possible, and you can expect to have heard from us within four weeks.